We want you to be 100% happy with your product(s) but understand that sometimes things aren't quite right, be it the size, style, colour, or you simply may not like the product in the flesh. That's why there is a 14 day refund policy.
To return an item:
Email us within 14 days of receipt of your order at firstname.lastname@example.org stating your name, order number, item(s) you wish to return, and the reason for return. We will respond with the return address for you to use
Return your item in it's original re-saleable condition* with all labels attached
Ensure the package is safely received by us - we therefore recommend that you use a tracked postage service and retain proof of postage as we are not responsible for items until they are received by us.
Upon receipt your return will be inspected to ensure it meets the returns criteria and, if so, a refund will be authorised to your original payment method, less any postage fees paid (if you paid by Paypal, check their website for details about how to claim back your return postage fees via their free returns service).
*Whilst we appreciate that products need to be tried on, we cannot accept returns if the item contains deodorant, makeup, pet hair or any other marks (however caused) as we will not be able to re-sell it. The same applies for smells left on products including (but not limited to) smoke, body odours and perfume. Swimwear/underwear must also have the untampered hygiene strip intact/unmarked and returns will not be accepted if it looks to have been removed and reapplied, or is otherwise marked/damaged. This is to ensure the utmost hygiene of such products.
For hygiene reasons we cannot accept returns on nipple creams, breast pads or milk collectors (unless faulty).
Damaged or Incorrect Items
In the unlikely event that you receive a damaged or incorrect item, please return it as detailed above and email us your receipt showing the return postage cost so it can be refunded to you along with the cost of the product and original postage paid.
We do not currently offer exchanges so if you require an alternative item please re-order via our website and return the original for a refund.